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ITSM SPECIALIST



For this position, we are seeking IT professionals who have at least 3/4 years of prior experience working with ITIL and technological processes.

We are looking for high-potential talents with career development desires in a fast-growing company.

Responsabilities:

 

  • Developing monitoring controls and ensuring operational continuity
  • Fulfill the ITSM Service Agreement 
  • Be the last level to address problem solutions.
  • Ensure compliance with policies and processes for the services you lead.
  • Manage deployments/changes in lows and productive environments (CI/CD).
  • Management of the work team, its objectives definition, monitoring, feedback and evolution.
  • Presentation of service indicators by vertical.


Requirements:

  • Knowledge and practical experience in ITIL processes (Incidents, changes, releases, problems), and their main KPIs.
  • + 3 years experience in Technology projects (Development, Communications or Infrastructure), in technical and leadership roles.
  • + 4 years of experience coordinating multidisciplinary teams, internal and suppliers, geographically distributed.
  • Fluent or Native English (oral and written) mandatory.
  • Hands-on profile, with technology knowledge on IT Service Management.
  • Analytical skills and understanding of processes.
  • Service attitude, intra and inter-area teamwork breaking silos, proactivity, conflict resolution.


We offer:

 
  • A people development driven company.
  • Great work environment.
  • Competitive salary.
  • Vacations (1 extra week in addition to the mandatory period).
  • Health cover. 
  • Profit sharing scheme. (Bonus). 
  • Flexibility Policy: Short Fridays + Home office (1 day per week).
  • International exposure, multinational clients and contacts.
  • Location: Martinez, Pcia de Buenos Aires, Argentina. 

This position requires people who are results oriented, dynamic, proactive, with experience in collaborative organizational culture and flexible to adapt to evolving scenarios.

Diversity

At BARBUSS we welcome diversity no matter their race, gender, religion, sexual orientation, or
any kind of difference.